See what just a few of our happy clients are saying about our de-escalation training…

Margaret Stalvey, HR/Legal Coordinator, All Elite Wrestling:

“Our company had a wonderful experience. Our de-escalation seminar was the perfect amount of informative and interactive. Our live events team feels confident in responding to any future situations that may arise by using the tools, resources, and knowledge provided by our trainer.”

Kalli Blackwell Peterman, General Manager, Aveda Arts & Sciences Institutes:

“We found that there was mounting pressure on our Educators to resolve conflict when working with students who were experiencing varying levels of disharmony and unrest. This disharmony was caused by a climate riddled with pandemic stress and themes of social injustice and things progressively became more difficult to manage. We discovered CCRTO and after the first introductory call, knew that they would align very well with Aveda’s mission of care. Their team has been wonderful to work with and they break the material down in such a way that one learning intuitively builds on the next. The feedback from our team has been nothing but excellent and everyone feels empowered to have conversations that help our students grow and develop. We found such value in the program that we are now launching to our entire company! I would highly recommend this training to anyone who is looking for development in conflict resolution and how to improve communication as a whole.”

Simone McGinnis, General Manager, Val Vista Lakes Community Association:

The instructors at CCRTO held a workshop for our customer service team members most of which are high school and college-age at the beginning of their work lives. They taught techniques and offered tips to help our team members remain calm and professional in difficult situations. They included roleplay scenarios that were particularly helpful. The things our team members learned in the workshop will benefit them in all aspects of their lives. During the workshop I remember thinking I wish someone had provided me that training early in my career.”

To get your team trained, Contact Us today!